Frequently Asked Questions

Everything you need to know about our luxury watches and services.

Are all Tommy's Timepieces watches authentic?

Yes, every watch sold on our platform is 100% authentic. Each timepiece undergoes a rigorous multi-point inspection by our master watchmakers and comes with a certificate of authenticity.

How long does shipping take?

We offer insured express shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn timepieces in their original packaging. Please ensure the protective seals and tags remain intact to qualify for a full refund.

Do the watches come with a warranty?

Every purchase includes a 24-month limited warranty that covers mechanical defects and internal movements. This is in addition to any remaining manufacturer warranty.

Can I have my watch resized before delivery?

Absolutely. During checkout, you can provide your wrist measurement in the 'Notes' section, and our technicians will adjust the bracelet for you free of charge before shipping.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Affirm for qualified buyers.